This policy explains how cancellations and refunds work for OnlyContact subscriptions and credit purchases.
Free trial
Every new account starts with a 7-day free trial. No payment details are needed and nothing is charged during the trial.
Cancelling a subscription
You can cancel your subscription at any time in the OnlyContact panel under Settings → Plan & credits → "Invoices, payment method and cancellation". The cancellation takes effect at the end of the current billing period (month or year): until then your account keeps working, and you are not charged again.
Refunds
Payments for a billing period that has started, including yearly plans, and purchased credits are not refundable, except where a refund is required by applicable law. If you were charged by mistake, for example twice for the same period, write to us and the incorrect charge is refunded.
Plan changes
When you switch to another plan, the price difference for the rest of the current period is calculated pro rata and charged or credited at once.
Payments
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Contact
Questions about billing: [email protected]. See also our Terms of Use.