Shoppers want quick answers about sizes, stock and delivery before they buy. E-commerce customer messaging in OnlyContact puts Instagram, WhatsApp and Messenger questions in one inbox so no sale is lost to a slow reply.
What stores use OnlyContact for
- Pre-sales questions on Instagram and WhatsApp
- Wholesale and B2B enquiries tracked as leads
- Product launches planned in the social media calendar
- Comments on product posts answered from the inbox