Customer messaging and social selling for online stores

Answer product questions on Instagram and WhatsApp, recover undecided buyers and plan product launches on social media.

Shoppers want quick answers about sizes, stock and delivery before they buy. E-commerce customer messaging in OnlyContact puts Instagram, WhatsApp and Messenger questions in one inbox so no sale is lost to a slow reply.

What stores use OnlyContact for

  • Pre-sales questions on Instagram and WhatsApp
  • Wholesale and B2B enquiries tracked as leads
  • Product launches planned in the social media calendar
  • Comments on product posts answered from the inbox

Frequently asked questions

Does OnlyContact replace my shop system?

No. It works next to your online shop and handles conversations, leads and social media content.

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