OnlyContact helps businesses manage messages and leads from Facebook Messenger, Instagram, WhatsApp, website chat and lead forms. This page explains how to have your data deleted.
If you are an OnlyContact customer (business)
- Disconnect a channel: in your OnlyContact panel go to Settings → Channels and click "Disconnect" next to the Facebook Page, Instagram or WhatsApp account. Its access token is deleted immediately and no new data is received.
- Remove the app from Facebook: on Facebook go to Settings & privacy → Settings → Business integrations (or Apps and websites), select OnlyContact and click "Remove".
- Delete your account and all its data: email [email protected] from your account’s email address with the subject "Data deletion request". We delete the account with its conversations, messages, leads and connected-channel data within 30 days and confirm by email.
If you contacted a business that uses OnlyContact
If you sent a message to a business on Messenger, Instagram or WhatsApp, or filled in one of its lead forms, that business controls your data and you can ask it directly to delete it. You can also email [email protected] with the business name and your Facebook/Instagram name or phone number; we forward the request to the business and delete the data within 30 days.
Questions
Contact us at [email protected]. See also our Privacy Policy.