Instagram is often the first place customers ask about prices, availability or appointments. With Instagram DM management in OnlyContact, those questions arrive in the same inbox as WhatsApp and Messenger.
One inbox for all DMs
Connect your Instagram business account via your Facebook page and answer every direct message from your browser. New contacts become leads automatically, so every enquiry has an owner.
- Shared inbox for your whole team
- Automatic lead creation for new contacts
- Conversation status: open, pending, closed
- Customer profile next to the chat
Faster answers, more bookings
Quick replies matter on Instagram. Keep track of unread messages and response times, and let the right person reply.
